I appreciate you for posting here to find an update about an issue with the missing Manage Categories in QuickBooks Online, @Alma L.
To see the Manage Categories option, ensure to log in to your account as the master admin. If not, request the admin of your QuickBooks Online account to change your access to the file.
If the issue persists despite having access, I recommend using a private browser when signing in to your account. There are times that the browser is full of frequently accessed page resources which cause some errors or unusual responses.
You can use either of these shortcut keys to access one:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + P
- Safari: Command + Shift + N
If it works successfully, you'd want to clear your regular browser's cache to prevent any unexpected behavior. Also, you can use other compatible browsers in QBSE.
If the same thing happens, I recommend contacting our support team again. They have the tools to open your account in a safe environment. By doing so, they can verify the status of your issue using the case number given to you.
I've also added some articles you can use to classify your products and services, as well as some information about class tracking:
Feel free to visit us again if you have other concerns with managing your products and services. I'll be around to assist you. Keep safe always.
