Help has arrived, wrser13.

I'd be happy to guide you through the steps on how to write off bad debt in QuickBooks Online.

A quick and easy way to do this is to simply void or delete the credit memo (bad debt) that was applied to your invoice. Let me walk you through the steps on how to do it:

1. Click Sales on the left navigation menu.
2. Go to the Customers tab.
3. Click the customer's name.
4. Select the Credit Memo.
5. Click More, then choose Delete.
6. Hit Yes.

That should do it. I'm confident that you'll be able to reverse the bad debt after following these steps.

Keep in touch if there's anything else I can help you with. Thanks for reaching out, wishing you and your business the best!