Hello, muenstermann.
Since the recommended steps don't fix the issue, I would suggest reaching out to our Customer Care Support Team to have this better checked. They have tools to pull up your account and create a case for further investigation about this unexpected behavior.
- Go to this link: https://help.quickbooks.intuit.com/en_US/contact.
- Select QuickBooks Online.
- Click on Search for something else and enter your concerns in the Tell us more about your questions.
- Tap Search.
- Click on Start a message.
Also, if you have some How do I questions, you can go to our Help page. We have articles that have detailed information to address your concerns.
As always, the Community team is here to help you. Keep safe!
