Let me help you from here, Evamath.

A payment fails when the bank info is incorrect. Or it has insufficient funds. We have different steps to fix this.

You can open the article provided by CharleneMae_F on how to handle a rejected or failed bank transfer payment.

If you're having the same issue, I suggest reaching out to our customer care support. This way, an agent can take a better look at your issue. 

Don't hesitate to let us know if you have other concerns. We're around to assist you. Take care!