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Generally, a chargeback will occur when a transaction you processed gets disputed and the money goes back to the payer. To handle this, you'll have to create a service item to track the rejected bank transfer. Here's how:

1. Go to the Sales menu.
2. Select the Products and Services tab.
3. Click New, then choose Service.
4. Enter "Rejected bank transfer" for the name.
5. Enter "Bank transfer payment received rejected by the bank" for the description.
6. If the bank deposit is already deposited, select the bank account you deposited into for the Income account. If you haven't made the bank deposit yet, select Undeposited funds for the Income account.
7. Hit Save and close.

Then, you'll have to create an invoice to record the rejected payment and keep your income and A/R accounts accurate:
 

1. Click the + New button.
2. Choose Invoice.
3. Enter the customer who had the failed bank transfer payment.
4. Add the Rejected bank transfer item you created to the invoice.
5. Enter the total amount of the rejected payment.
6. Make sure Tax is not selected.
7. Click Save and close.

Next, remove the payment that didn’t go through from the original invoice and then move it to the new invoice:
 

1. Open the invoice that has the rejected bank transfer payment.
2. Select the Payment link to open the rejected payment.
3. Uncheck the original invoice, then select the newly created one.
4. Click Save and close.

Once done, you may now manually receive the payment of the original invoice. Additionally, if you were charged a fee for a returned payment, you can pass it on to your customer by adding a rejected bank transfer fee item to the invoice. Just go to the Step 5 section of this page to be guided in doing it: Handle a rejected or failed bank transfer payment. After that, you can resend it to the customer.

I'm also adding this article to learn how to manage returned checks in QuickBooks Online: Record a bounced check using an expense.

If there's anything else that I can help you with, please don't hesitate to leave a comment below. I'll be more than happy to assist you again.