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Replying to:
SarahannC
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Hello there, @yfegade. Thanks for adding a screenshot.

 

I see you've been putting a lot of time into trying to fix this error and access your payroll reports.

 

In this case, we can uninstall the Office that's 64-bit installed and reinstall. You might also try installing with the 32-bit. Once done, we can close your company file and re-open QuickBooks Desktop to refresh your data. This way, we'll be able to identify its work.

 

If the issue persists, we'll need to check your account in detail to further review and figure out why it's happening. Within your QuickBooks Company file, select QuickBooks Desktop Help from the Help menu. 

 

Alternatively, you can also press F1 on your keyboard to bring up the same Help panel. To route you to the correct support expert, we need to know what type of question you have. Give a brief description of your issue and click Continue.

Another way to contact our support team is by following the steps below.

  1. Go to this link: Contact Us.
  2. Choose your country and QuickBooks Desktop.
  3. Enter a short description of your concern.
  4. Click Search.

For more information about several Excel reports available in QuickBooks and how to generate them, you can check this article: Excel based payroll reports.

 

You can go back here if you have more questions. I'm right here together with the Community people to help you out. Stay safe!

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