Hi, @jodil17.

Thanks for getting back to us. I'm here to guide you to the right support so you can get the help you need. 

We haven't received any similar reports about this issue, and I appreciate your effort for trying to set up the alignment when printing check. Since the issue persists, I recommend calling our QuickBooks Online Support Team. They have additional tools to pull up your account and investigate this further. They can also create a new investigation for this issue and once it has been open, you’ll be receiving an email notification about the updates and progress of the investigation.

Here's how you can reach our phone support:

1. Go to: Get help with QuickBooks Online.
2. Click the contact us link. 
3. Select the Search for something else, and type-in Customer Support. 
4. Click Search.
5. Scroll-down and click Get Phone Number. 

Please let us know how it goes by clicking the Reply button below. I’ll be here to keep helping. Wishing you all the best.