Hi Aylenf!

Allow me to help you in recording a refund on QuickBooks Desktop.

Yes, the system will ask you to select a customer when using Accounts Receivable in creating a check. This way, we can link it to the credit memo and record a refund successfully. Choose the customer from the Pay to the Order of drop-down.

You may also check the detailed steps here on how to record a refund: Give your customer a credit or refund in QuickBooks Desktop for Windows.

Do you need a sales report? Please check this article: Customize customer, job, and sales reports in QuickBooks Desktop.

Leave a comment again here if you have other concerns. Take care!