I'm here to ensure you'll get the assistance you need, Reed5.
Have you tried performing the suggested steps on this thread? If not, let's isolate this case by accessing your account using a private browser. It could have something to do with temporary internet files. Browsing applications store these records, but sometimes they can cause issues on certain web pages.
Here's how to access incognito mode in some of the most commonly used browsers:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
If the steps above works, I suggest clearing your browser's cache to boost browser-related issues. Some stored data on your browser can impact the data being transmitted, thus causing some unusual responses.
On the other hand, If the steps above will not work, you can use supported browsers as alternatives.
You'll want to visit this page: Expenses and vendors. This will show you more details on how to enter expenses, pay bills, write checks, and manage suppliers.
Additionally, these links contain steps about how to calculate profits, cost by project, and other relevant topics:
If this behavior persists, I'd encourage you to contact our Support Team again so they can investigate it further. I understand that you've already contacted us regarding this issue but it would be best to reach us back in case the steps above didn't work.
- Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
- Enter your concern.
- Select I still need a human, then proceed with Contact us or Get help from a human.
- Choose either Chat or Callback.
You can also provide the case number to the phone representative so they can review the case from your account.
Keep in touch with me here should you have any additional questions or concerns working with projects. Stay safe!
