Greetings, DeroticLLC.
Allow me to step in for a moment and provide additional clarification regarding the invoice template issue.
This is, in fact, an ongoing issue that our Software Engineers are currently investigating. Rest assured, this is currently their top priority and they're working diligently to quickly resolve this to get everyone back on track.
You mentioned attempting the workaround already, so I wanted to make sure you've been added to the affected users' notification list. If you haven't already, please get in touch with our Support Team to be added:
Contact QuickBooks Support
- Click the link to head to the Official Intuit Contact page.
- Select QuickBooks Online.
- Choose Running your business in QuickBooks, then Customers.
- In section 2, Here's how to connect with a QuickBooks expert, click Get Phone Number.
- Once you're speaking with an agent, the reference number you can use to locate the Invoice Template ticket is: INV-16143
By doing this, you'll be signed up for scheduled email updates on our progress towards a solution.
Please let me know if there's anything else you need, I want to make sure you're taken care of.
