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I appreciate you getting back to this thread, @office-mountainc.
I want to ensure this QuickBooks banking issue is resolved, so we need to reroute you to the right department to help you with this. I know you already contacted our support, but we're unable to assist with technical and account management issues here in the community.
Our live support can better assist you, and you can request them to get this escalated. They have advanced tools necessary to check your account and provide relevant troubleshooting to rule out the problem.
To reach them, please follow the steps below:
- Log in to your QuickBooks Online company.
- Click the Help (?) menu.
- Select Contact Us.
- Enter your concern, then choose Continue.
- Select Chat with us chat or Have us call you from the next available expert.
You can also refer to this article to learn more about our contact options and support availability: QuickBooks Online support.
Once fixed, you can now start reviewing your account. You may utilize this reference to guide you with the process: Reconcile an account in QuickBooks Online.
Kindly update me on the results in the comment. I want to ensure everything is working well for you, and I'm here to provide additional assistance and insights. Stay safe always!