Good afternoon, @carie1.
I hope you're having a great day so far. Let me help you get in the right direction to get this problem resolved as soon as possible.
To receive the best fix to your problem, I recommend contacting our Customer Support Team again. I do see that the investigation is closed. However, they can review your account and escalate the issue if need be. Here's how:
- Go to the Help (Question mark) icon.
- Click the Contact Us button.
- Give a brief description and hit Let's Talk.
- Scroll down and choose to Get a callback.
It's that easy.
Please inform me of how the phone call goes. If you have any other questions or concerns, feel free to ask. Take care!
