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Thanks for letting us know on how the troubleshooting process goes, patty32.
Currently, we have an ongoing investigation (INV- 59794) with the Advanced Search feature. It's about being unable to edit the date filter to any date older than July 01/2019. Rest assured that our engineers are working diligently to get it resolved.
I recommend contacting our Customer Care Support team so that you can be added to the list of affected users. This way, you'll receive email updates of the investigation's status and be notified once it's been resolved. I've included the steps to contact support below.
- Click the (?) Help icon in the upper right-hand corner of the Dashboard.
- Select Talk to a Human.
- Enter a short description of your concern and press Enter.
- Click I still need a human.
- Select Contact Us to connect with our live support.
- Choose Get a callback.
As a workaround in viewing your transactions, I'd suggest running and customizing your Sales or Expenses report to find transactions older than July 1, 2019.
I'm just around the corner if you need help in getting your desired report. Have a great day.