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Hello there, @patty32.
Let's verify if the browser is causing why the dates only go back to 6/1/2019. As long as you have recorded transactions before, you'll be able to view them by customizing the dates.
Log in to QuickBooks in a private browser. Let's follow the recommendation below to resolve this unexpected behavior.
- Refresh your browser by clicking the Reload icon or pressing F5 on your keyboard.
- If the same thing happens, we can log in to your account through an incognito window. This mode doesn't store cache that's why we recommend using it.
- For Google Chrome browser: Ctrl + Shift + N
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Safari browser: Command + Shift + N
If it works fine, we can clear the cache of your regular browser. This helps remove any browser-related issues and refresh your browser's settings. Aside from that, you can use other compatible browsers in QuickBooks Online. Below are the things that you can try on:
- Mozilla
- Google Chrome
- Microsoft Edge
- For Safari, make sure to use the latest one.
You can check out this article for a quick guide to viewing sortable lists of your transaction types: Search for transactions.
Know that you can always tap me on my shoulder if you ever need anything else with QuickBooks. I'll be around to back you up. Stay safe!