This isn't the kind of experience we want you to have, @foundationsystemhawaii.

While we don't have an update yet about the invoice template not working, I recommend contacting our Customer Care Support. This way, we can add your company to the list of affected users. Please follow the steps provided by my colleague @RenjolynC to reach out.

After contacting our support, you'll get an email about the resolution status whenever available.

In the meantime, you can use your standard invoice template to send to your customer.

In case you need help with other customer-related tasks, browse this link to go to our general customer topic with articles.

Please know that I'm always here if you have follow-up questions or concerns with invoices. I'd be happy to assist you. Take care and keep safe.