Hi David,

You can use the down arrow key and press Enter to highlight and select the detected name instead of using the Tab key.

Thanks for reporting letting us know about this behavior. Let's open your QuickBooks in private browser to see if we get the same thing. Browsing privately disables the cache from saving your browsing data, and it's a good way to check issues caused by a full cache.

A cache, on the other hand, temporarily saves your browsing history so a web page reloads faster. However, it may cause unexpected behaviors when it's full. So if you get the desired result while it's disabled, you can go back to your regular browser and clear the cached data. You can also try other browsers to see how it goes.

You can always visit us here if you need anything else.