Making sure you can perform your QuickBooks tasks seamlessly is our top priority, @Mike-averette-en and @twitllc.

At this time, there is no known investigation into this issue. As a workaround, I suggest manually edit the item rows to select the correct product/service in your desired order. 

Also, I recommend reaching out to our Technical support team to report this so they can conduct a formal investigation to determine the root cause of the issue. To do so, follow these steps:

1. Navigate to the Help icon.
2. From the Assistant section, type Talk to a human.
3. Then, enter a brief description of your concern. Example: Getting a colored bar when trying to reorder the item rows of an invoice by dragging the square icon.
4. Click I still need a human and then, Get help from a human.
5. Choose either Chat with us or Have us call you. 

Then, to help you @Mike-averette-en, to attach a screenshot so we can further visualize the problem, you can edit your previous response. Here's how:

1. On your post, click the 3 dots icon and choose Edit Reply.
2. You'll see the Edit Message window.
3. From there, select the Photo icon and then Browse to choose the screenshot you need to attach.
4. Once done, click Post. 

QuickBooks also makes it possible to personalize your sales form to reflect more of your business identity. Please check out this link for guidance: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Keep me posted if you have further concerns about changing the order of your line items in QuickBooks. I'll be on the lookout for your response. Have a good one.