That you for the reply Michelle.

Perhaps I was a bit "thin" on the details. The Customers's transactions were balanced to zero (0) prior to creating the Refund Receipt (RR).

So yes, if I understand your recommended solution, if the RR is deleted the Customer's balance will return to zero.

However, taking those steps results in reverting back to the initial issue of how to record the refund within a batch deposit made by the merchant.

So in summary, deleting transactions is not a viable solution. Again thank you for the reply.

mkm