Hello BWG618!
I understand that you need to fix the balance sheet issue you encountered. I'm joining here so I can also help you.
Have you tried the troubleshooting steps shared by my colleagues? If not yet, I suggest you perform them to fix this unusual behavior.
- Toggle the accounting method from Cash to Accrual and vice versa.
- Delete and recreate the credit memo.
- Drill down each account by clicking the amount to see what transaction is causing the issue.
These are the links to help you in reviewing your balance sheet reports:
If the same thing happens, please don't hesitate to reach out to our Support Team so they can further investigate it:
- Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
- When asked by the bot, enter "Balance Sheet Balance Error".
- Select I still need a human, then proceed with Contact us or Get help from a human.
- Choose either Chat or Callback.
Do you have other concerns? Leave a comment again and we'll assist you. Take care!
