Thanks for checking in with us, Clovelace.
The Sales by Item Summary will tell you how many of each item or service you have sold, the total dollar sales, and the profitability of each product or service. If the discrepancy is coming from QuickBooks Desktop, we can try running the Sales By Item Summary report again and compare it with the data in the Zoho Analytics Connector app. Then, confirm that the reports have the same date range and basis. Here's how:
- On the report, select Customize report.
- From the Dates drop-down, select All.
- Set the report basis to Accrual, then select OK.
- Check the reports.
If the same thing happens, try running the Rebuild Data tool to fix any company file data issues. Just follow the steps and detail in the Fix data damage on your QuickBooks Desktop company file article. We can also repair your QuickBooks Desktop to fix any damaged components in the software.
Visit our Sales reports page for more insights about managing your sales in your account.
Feel free to update us after performing the solutions or after contacting our support, as I want to ensure this is resolved for you. Please reply to this post and I'll get back to you. You have a good one.
