Thanks for joining us here, clu11.
I'll share some steps that can resolve attachments and PDF issues in QuickBooks Online.
First, make sure that Adobe is updated. Check the Adobe website for detailed instructions. Then, check if you can attach the file without any error.
Second, proceed to repairing Adobe if the issue remains. Here's how:
- Close Acrobat/Reader and all open web browser windows.
- Open your computer's Control Panel.
- Click Programs and Features and look for Acrobat or Adobe Reader.
- Select Uninstall/Change.
- Click Next in the Setup dialog box.
- Select Repair, then Next.
- Click Install.
- Select Finish when the process is complete.
Once done, restart your computer and attach the file once again.
Aside from that, you may also need to clear cache and delete temporary internet files just in case this is caused by a browser issue. Here's an article for more details: Clear Cache And Cookies To Fix Issues When Using QuickBooks Online.
You can also check out these articles for more details and additional reference:
Please know that you can add replies to this thread if you follow-up questions. You can also join us again in the Community if you need anything else when working in QBO.
