I have had major issues with the chat since the new Intuit Payroll Core Platform was introduced.  They don't respond and eventually disconnect from me if they can't answers.  I am trying to get the same reports I used to generate from Intuit Online payroll.  I need general ledger codes on reports and reports that can be exported into a CSV file.  I was told this could not happen.  I asked why if I could generate these reports before?  See chat attached.  This happened 3 to 4 times already which resulted in hours of time to get no where.   The Support Team Member just decides to disconnect.  I will definitely be looking for a new payroll application.  I only have 20 employees but none the less, its important to have a payroll system to gives you what you need and interacts with your accounting software.