Betty,

Thank you for the courtesy of a reply, but I ran, just now, QBs as an administrator before opening QBs and then as an Admin when logging into QBs. I attempted to memorize my report and when I click "OK", the program froze and I had to use Task Manager to close QBs. We do not use RoboForm. I had read about RoboForm as an issue in other threads, but we aren't using that program.

As for Customer Care, now I am receiving a "stock" answers - it's been an ongoing problem and they still don't have a workaround or fix. Really?! I heard that about 6 months ago on a different problem when trying to export to Excel. But, after doing some reinstalling, that fixed the issue. However, reinstalling has not fixed this issue.

Frustrating that this has been happening for 2 years and Intuit won't take the time to escalate this to Level II and try to look at this issue. "Dave" that I mentioned in my previous post, went through the exact same procedures on his computer and he did not experience freezing. He had me download a demo version of the 2021 program, loading up our .qbw, and then I tried to memorize the report. Same exact issue. The real bewildering part is if I mouse away from QBs for more than 5 minutes or step away from my computer for 5 minutes, when I attempt to return to to QBs, the program has closed on its own. Do I believe our .qbw is the root issue? Probably, but I can't get anyone to "truly" confirm that at Intuit.

Sorry to be so negative, but this is extremely lame and a lack of concern for a long time customer. This company I now work for and myself have been using QBs (in some form) for over 16 years. Not great care for something very hard to find in this day and time - loyalty.

Any other suggestions are welcome!