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Hello there, @Jbear1212.
I hear you and realize the importance of having this crashing issue sorted out so you can pull up reports smoothly. I'm here to provide some steps to help fix this problem.
When accessing QuickBooks Desktop, it'd be best to run it with administrator privileges.
To do that:
- While QuickBooks is closed, right click on the QuickBooks icon.
- Choose Run as administrator.
- QuickBooks will open with Administrator privileges.
On the other hand, if you're using RoboForm, you'll need to exit this application while accessing reports in QuickBooks Desktop. For more information on what to do if you're unable to access reports in QBDT, please see this link: Unable to open the register and/or unrecoverable error when opening reports.
If the same thing happens, I'd recommend reaching out to our Customer Care Team again. They have an advanced tool that can further investigate the root cause of this matter.
Keep me posted on how things turn out. I'll be right here to assist you if you have more questions. Have a good one!