Hello there, Rescale.

I can share some troubleshooting steps that can fix this issue.

Unexpected behavior like this is sometimes caused by stored internet files in the browser. To rule this out, you can access your QuickBooks account using a private or incognito window. This won't save any site data, cache, and cookies. You may use these shortcut keys:

• Press Ctrl + Shift + N for Google Chrome
• Press Command + Shift + N for Safari
• Hold Ctrl + Shift + P for Firefox & Microsoft Edge

If the program is now working, you can close the incognito window then go back to your normal browser. After that, you can clear the cache to remove accumulated internet junk files. This helps improve your browsing experience. Also, you can switch to other supported browsers to further isolate this issue.

In addition, if you have other concerns about using QuickBooks, feel free to visit our Help Articles page for walkthroughs of all of our features and tasks.

Let us know if you have further concerns about custom fields. We're always here to back you up.