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Replying to:
ReymondO
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Thank you for reaching out to us and sharing a screenshot of your concern, @MPP_Rentals.

 

May I know the type of report you're using to review your transactions? Any further info would help me in providing the right steps to address the issue. 

 

In case you're running the Profit and Loss by Class report, let's make sure that the class is filtered to (Select all). This way, it wouldn't show the Not Specified transactions.


Here's how:

  1. Go to Reports and open the Profit and Loss by Class report.
  2. Click Customize, then check the (Select all) box under the Filter drop-down list.
  3. Select Run report.

class report.PNG

If the report is still showing the unspecified transactions, let's run some basic troubleshooting steps to fix the issue. 

 

Sometimes too much cache build-up in a browser can cause unexpected behavior with the product. This can be the reason why your filters aren't working. 

 

To view the correct data, open your account using a private window. This won't save any search histories in your web browser and would help us in isolating the issue. You can access this by pressing the following keys:

  • Press Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).

 

If you're able to alter your preferences, go back to your regular browser and clear its cache in your web browser or try using a different supported browser. It could be a temporary issue with QuickBooks and the current browser that you use.

 

Additionally, here are some articles that will help you in managing your reports in QuickBooks Online (QBO): 

 

If there's anything else I can do for you, please let me know and I'll be there to help. Have a beautiful day!

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