All,

I just got off the phone with QB.

They were able to direct me to a patch (R6) that corrects the problem!!!

I now have my memorized reports back!!!

On QB, go to "Help" and click on it.

Next, click "contact us"

and again "contact us"

In the space where you are given 170 characters of space, describe the problem (ie, "memorized reports will not appear now that I updated from 2018 to 2021"), then "get a call back".

My wait time was given as 45 min (actually was about 1 hour).

I see the time has climbed to 120 - just use a phone you do not need for 2 hours!!

Ask someone to lead you through the process to get the patch - but also MAKE sure you have the latest version of your software if possible.

Blessings,

Sue