I appreciate your prompt reply and for ensuring you've entered the correct rate, Mike.
I can share some insights on how to get around the issue. I recommend logging in to your QuickBooks Online (QBO) using other supported browsers. This way, we can check if this is a browser integrated issue.
If this is not the case, I suggest contacting our Support team. They have the proper tools to check your account and investigate this odd behavior. To reach them, you can follow these steps.
- Go to the (?) Help icon.
- Select the Search tab.
- Click Contact Us.
- Enter a brief discussion of your concern and click Continue.
- Choose either Chat with us (if you preferred messaging) or Give us a call.
You can also view this article for more details and ensure to review their Support hours to know their availability: QuickBooks Online Support.
Once everything is settled, you can utilize these links for reference in tracking your inventory and invoice payment:
You're always welcome to get back to me if you have other questions managing your inventories. I'll be more than happy to lend a helping hand. Have a great week ahead!
