I have the same issue - started up about 2 months ago, and I'm crazy annoyed that I have to clear that filter every single time I change a customer name.  Did as suggested and started a chat... first person just dropped the chat after about 5 mins in.  always a great start...  2nd person took 45 minutes to understand what the issue was, only to tell me that the system appears to be working as intended... got a case #, sent it to my Intuit service rep and asked them to escalate to the engineering team.. very frustrating that it takes multiple hours to even get an issue to someone that is going to do anything about it