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Jbear1212
Level 2

QBDT 2019 crashes when saving a memorized report

I found a report in the Report Center, Contributed, Customers & Receivables, This report that will be helpful for some reporting I need to do on Clients from 2016 - 2020. However, I'm experiencing 2 issues:

  • if I stay in that report and don't actively work or click on anything in QBs, QBDT 2019 closes on its own
  • since this was occurring, I decided to "memorize" the report in hopes that:
  • - 1. this would alleviate this issue
  • - 2. I could access this report quicker in the future.

 

However, when I click memorize, I don't change the report title, click "save in a memorized report group" and then select "Customers" from the list, QBDT 2019 freezes. The only way I can get out of the frozen program is to reboot or bring up Task Manager and force close it.

 

I've tried the following as hopeful workarounds: - Run QBs as administrator - Logged in as admin, when running as administrator and again when not administrator - Report is created by Intuit and is called "Gross Profit Summary By Client By Job on Cash Basis" This has occurred when trying to do the same process with other reports from the contributed section of the Report Center.

 

I REALLY need this report. Anyone run into this same problem and able to fix it? Oh, and I have run Verify Data, Rebuild Data and neither of those have fixed it. I've tried QBs ToolHub (downloaded it AGAIN this morning) - no go. HELP! Please :-) Jbear

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