Let me help you clear the offsetting journal entries in QuickBooks Desktop, Judy222. 

We can apply those entries to outstanding invoices to let the balance on the customer will be reduced. Let me show you how:

1. Open an invoice from the customer transaction list.
2. Click Receive Payments.
3. Tap Apply Credits.
4. Journal entries and credit memos will appear in the Discount and Credits window.
5. Mark the credit you want to apply, then click Done.
6. On the Receive Payments window, click Save & Close.
7. Press Save & Close again to exit the Create Invoices window.

Another option is to set up a clearing account. This account is used to move money from one account to another account when you cannot move the money directly. Just follow the steps and details in the Set up a clearing account article. Then, please consult your accountant for more details on how to handle journal entries' posting transactions. This is also to ensure your records on the account are accurate.

Feel free to visit our Banking page for more insights about managing your bank feeds and reconciling accounts.

Please update us after performing the solutions, as I want to ensure this is resolved for you. Just reply to this post and I'll get back to you. You have a good one.