Being able to receive the payment of your invoice is our top priority, AirKevin.

To resolve this, let's create the invoice first and then receive payment. This removes the error from occurring. I'll guide you how.

1. Go to the + New and then select Invoice.
2. Select the name of the customer.
3. Enter the necessary details.
4. Once done, click on Save and close.

For your visual reference, I've attached some screenshots below.

Once done, let's receive the payment.

1. From the + New menu, select Receive Payment.
2. Choose the name of the customer.
3. On the Outstanding Transactions, select the invoice.
4. Enter the amount received.
5. Click on Save and close.

Aside from that, you can also close the transaction after the error and the payment will be applied.

If the issue persists, I'd suggest contacting our QuickBooks Support Team. They're equipped with tools to securely access your account to investigate the main cause of this error message.

Once the payment is received, you can now deposit it to your bank.

Feel free to get back to me if you have further questions about receiving invoice payment. I'm just a post away to help you. Keep safe.