I am totally disappointed in QB and Intuit at this time.  They have been sending out messages for months now telling us they are working on a fix for the reports problem.  And now we learn they are not doing anything!  I have clients on 2018 which MUST upgrade to 2021 before the end of the month.  How do I tell them how wonderful QB is and that they should continue to pay the increased fees to Intuit when their 2021 version is garbage and full of problems.  Intuit is too concerned with their non-accounting programs (bank loans, insurance, human resources, etc.) to care about the professionals who have previously given them glowing recommendations.  Once the accountants get fed up with being treated like second class customers and start migrating to other programs, they may get the hint.  But by then it will be too late!  And what is worse, no matter what we say or post, they do not bother to be concerned with how we are quickly losing confidence in them and their products!!!!!