Hi there, Mary512.
I'd like to help and share what I know about the features in QuickBooks Desktop.
If the Advanced Inventory Settings button is greyed out even though you paid for the feature, I suggest that you follow these steps below to sync license data online so that QuickBooks recognizes it.
Like this:
- In QuickBooks, go to Help.
- Click on Manage my License.
- Select Sync License Data Online.
- Check the Advanced Inventory Settings, if it's grayed out.
- Then make sure to re-open QuickBooks program.
You can also check this article for more information about the feature: Turn on Advanced Inventory
If in case the sync failed, I suggest that you contact our support team.
Click the reply button below for follow-up questions about the features. I'm always here to help. Have a great day!
