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Replying to:
Mich_S
QuickBooks Team

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Hi there, @blakemillerlawn.

 

Thank you for reaching out to us. I'd be glad to help you fix the error message after receiving a payment.

 

What you're experiencing right now could be a browser issue. Sometimes, the stored cache causes unusual behavior to the browser. To sort things out, let's try some basic troubleshooting steps.

 

First, let's login to your account using an incognito page. Here are the keyboard shortcuts in opening a private/incognito window:

  • Google Chrome: Ctrl + Shift + N
  • Internet Explorer: Ctrl + Shift + P
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

If you're able to receive payments and not get any error message after, then you'll have to clear cache regularly.

 

In case the issue persist, you can contact our Customer Support team.

 

Just hit on the Reply button if you have further questions. Stay safe and have a great day!

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