I have called and been on the phone for hours and in the end, nothing fixed the problem.  I don't want to speak to someone unless you have resolved the problem.  The articles you reference have nothing to do with fixing the problem.  I can't understand why they have not found a solution after all of this time.  Do you really have a "team" of programers working on this or do I just need to stop waiting and recreate the hundreds of reports I lost after converting?