This is not the kind of experience that we want you to have, jennyf.
To address this issue right away, I recommend reaching out to our support team. They have the tools to check your account securely and perform a screen-sharing session to pinpoint its root cause.
Here's how:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help.
- Select Contact Us.
- Give a brief description of your issue, then select Let's talk, and then choose a way to connect. Phone support may be limited due to volume.
For more details on our support hours and types, you can click here.
If you have any other follow-up questions about QuickBooks, please let me know by adding a comment below. I'm always here to help. Have a good one!
