I have tried signing in as you stated, but I get an error saying your server is unavailable, try again later. Grrr. It wasn't always this complicated. Never had these issues when I first purchased Quickbooks a few years ago. Now it so time consuming to get a simple task done. We are trying to work here. It's incredibly frustrating when you have a long to-do list, but have to waste a bunch of time on something that should be and once was so simple. Time is money!!