Hello there, @Setsun.
I appreciate you for getting back to us. I'd like to provide some clarifications and get you pointed in the right direction to help fix this opening balance concern.
There will be a beginning balance in the system if there are reconciled transactions. If you've created changes to the reconciled entries, this will affect your opening balance. This is the reason you're seeing a negative amount.
To fix this, you'll need to undo the reconciliation. After that, go to your bank register and remove the R status of your transactions to zero out the amount.
Here's how:
- Go to the Accounting menu.
- Select Chart of Accounts.
- Find the account holding the transaction. Then select View register.
- Select the transaction you want to unreconcile to expand the view.
- Review the check column. If the transaction is reconciled, you’ll see an “R.”
- Select the checkbox. This changes the letter in the box. Keep selecting it until the box is blank. This removes the transaction from the reconciliation.
- Select Save.
- Close the account register.
For more details about this process, please see this link: Learn how to unreconcile an individual transaction from a completed reconciliation.
After that, to fix your balance, I'd recommend reaching out to your accountant. They'll be able to provide the best course of action for your business since your dealing with 12 years worth of transactions.
On the other hand, I'd also recommend checking this great reference, which talks about fixing issues for accounts you've reconciled in the past in QuickBooks Online. This link provides complete steps about handling balance issues: Learn what to review so you can start reconciling.
Please don't hesitate to reach out to me here should you have any further questions, I want to make sure you're taken care of. Thanks for coming to the Community.
