i'm having the same problem as all thse other folks. can't deactivate customers who were migrated from desktop to subcustomers with unbilled charges..like 80000 of them. This guys has been in business for a long time and didn't link his charges to the invoices to the customers. The tech support call back didn't have a clue. i'm happy to read there is a batch process for unhooking all those unbilled charges. but in reading down the list..maybe there is a bug in this process? also..i can't read the screenshots you post...can you send the links to those directly to me? [email address removed]