Hello there, Fordtuff71.

I appreciate you for sharing with us your experience with the support. This is not what we want you to come across in your future interactions.

Moving on to your concern about the resolution status of your invoices, there has been an ongoing investigation (INV-56304) about this as mentioned by the previous agent. Thus I recommend contacting our QuickBooks Care Team and continue the troubleshooting that you have started.

The responding agent will pull up your account and check the latest case under tagged under your company and will continue the help from there. Otherwise, you can ask them to connect you over to the previous agent. For the steps on how to reach us out, you can use the steps provided above.

I look forward to hearing from you and getting this worked out! Have a good one.