I was on a chat with one person for 45 minutes and lost connection.  I got on a second chat and was on there for an hour explaining this problem.  The person asked me to take a screenshot and drag into the chat which didn't work.  They then asked me if I was willing to share my screen.  I said no because of the financial information.  They said they understood and disconnected the chat without any further help or comment.  This is absolutely unacceptable.  The invoice has been paid since November 2020.  Please post the way to fix the problem.  Thank you.