Yes this is an upgrade from 2018 to 2021!!!

I had tried to call in on Monday afternoon with the callback feature. When they called back, there was no one there. I did the same thing on Tuesday morning and no one was there. I did the "chat" support on Tuesday (5/4) morning. "Karen" was the agent. After getting my license #, the total names and total items in my file (not sure why the total names and total items...) and after I typed in the two investigation numbers (57008 and 12177) that I had seen in previous QB community post, she found our account. She suggested I use the Verify/Rebuild Tool. The verify tool found no problems with our data. I've noticed that previous support folks have mentioned that, and it's not a viable solution! I've used QB for 20 years and this has never happened on an upgrade. I'm wondering if it has anything to do with Windows 10 compatibility. Hopefully they will develop a fix sooner than later. My church treasurer is going to have to recreate a lot of reports!