Thank you for posting here in the Community, 3173395881.
We aim to deliver customer satisfaction at all times. Besides, this isn't the kind of customer service I desire you to experience. Rest assured, I'll take note of this so I can pass along your experience. And provide all the feedback you have to the appropriate channels.
Can you tell me what's the specific error you're getting? Any additional information would help us provide the best resolution for your inquiry.
But, to better isolate if this is a browser issue or not. Let's access QuickBooks Online (QBO) using a private or incognito window.
Here's how you can access private browser:
Google Chrome: Ctrl + Shift + N
Microsoft Edge: Ctrl + Shift + P
Firefox: Ctrl + Shift + P
Safari: Command + Shift + N
I know you've already called in. However, I'd still suggest getting in touch with our Customer Care team. This way, they can determine the root cause of your concern.
Here's how:
Click the Help menu in the upper-right hand corner.
Type in "Talk to a human", then press Enter.
Look for I still need a human and click on it.
Click Get help from a human or Contact Support Team.
Select between Send a message, Schedule an appointment, or Get a callback.
You can visit our blog site so you'll be able to get the latest news about QuickBooks and what our Product Care Team is working on.
Please know that I'm always here to help you if you have other concerns. Take care always!
