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Thanks for joining this thread, @Julie1101.
To clarify, did you upgrade your program to the QuickBooks Desktop 2021 version? Currently, we have an ongoing investigation (INV- 57008) about users unable to open Memorized Reports after upgrading from a prior version. Rest assured that our engineers are working diligently to get it resolved.
I recommend contacting our Customer Care Support team so that you can be added to the list of affected users. This way, you'll receive email updates of the investigation's status and be notified once it's been resolved. I've included the steps to contact support below.
Here's how:
- Select QuickBooks Desktop Help from the Help menu.
- Click Contact Us.
- Type in a short description of your concern, then Continue.
- Choose a way to connect with support.
I'm sure that an agent would be happy to assist you with any questions that you have. For more details about our support availability, refer to this article: Contact Support.
In the meantime, I'd recommend following the basic data damage troubleshooting. Refer to this article: A memorized report does not open or opens a different report.
Keep me posted on your progress getting this issue resolved. I want to make sure everything is taken care of.