I’m here to help rectify the issue so you’re able to add expense transactions in QuickBooks, @stevenTr.

There are times unexpected circumstances are caused by browser-related issues. Cached data can sometimes become corrupted, which affects the platform's functionalities. You can perform some steps here to get this resolved.

First, open your QuickBooks Online account to an incognito or private window for testing. Refer to these shortcut keys for quick navigation:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

Once signed in, check if the Expense window is now showing. If yes, you’ll need to get back to your main browser and clear its cache to start fresh. You can also utilize other browsers except for Internet Explorer as an alternative.

We’ve updated our contact feature for your convenience. You can request a callback instead if the issue persists. This way, our support will reach out to you as soon as we’re available.

You can use this guide to enter and manage expenses in QuickBooks Online. This reference includes several articles to ensure everything is properly recorded.

Don’t hesitate to leave a message below if you need further assistance with your expense. We’ll be here anytime to help you out. Always take care!