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Replying to:
JoesemM
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We want to make sure you get the best help for this situation, @plnagy.

 

The System Administration indicates changes made automatically by QuickBooks Online. It's possible these transactions are recurring, added through bank rules, automatically applied for credits, and added from a third-party app. 

 

When you have automatic transactions, scheduled transactions, that is the system performing the action you scheduled. However, you can temporarily stop a scheduled template in QuickBooks Online (QBO). Let me guide you through the steps: 

 

  1. Click the Gear icon on the Toolbar.
  2. Under Lists, choose Recurring Transactions.
  3. Select the appropriate template, then in the ACTION column, click Edit
  4. On the Template Type drop-down, click Unscheduled.  
  5. Press Save template.

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If the issue persists, I'd suggest contacting our Customer Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. 

 

Here's how to reach them: 

 

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Select Start messaging or Get a callback.
  6. Type in your contact info.

 

In addition, you can run the Invoice and Received payments report in QuickBooks. This will show you the list of payments that you’ve received and the invoices that go with them. Just go to Reports and open the Invoice and Received payments report.

 

You can also customize it to narrow down the details that matter the most to your business.

 

I'll be right here to continue helping if you have any other concerns or questions about QuickBooks. Assistance is just one click away. Take care always.

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