Hello, AlisonYew.
To help you narrow down the cause of this unexpected behavior, I recommend reaching our customer support team. They'll be able to initiate a screen sharing session to take a closer look to moreover isolate this issue.
To contact our support, here's how:
- Sign in to your QuickBooks Online company. Then click Help (?).
- Click Talk to a human.
- Choose Talk to a human.
- Enter your concern.
- Tap Contact us.
Just a heads up, due to the pandemic we have limited staffing. To make sure you get prioritized on your concern. Please check out our support hours and contact us at a time convenient: Support hours and types.
You're always welcome to post here if you have questions or other concerns with QuickBooks Online in the future. Have a great day!
