This is not the kind of experience that we want you to have, alexbcook.
Are you trying to sort a quick report for an expense account by amount? If so, my colleague @VivienJ provided detailed steps on how to do this in this thread.
If the issue persists, I'd recommend contacting the support team. This way, they can pull up your account and investigate the root cause of this problem.
Here's how:
- Click the Help menu in the upper-right hand corner.
- Type in "Talk to a human", then press Enter.
- Look for I still need a human and click on it.
- Click Get help from a human or Contact Support Team.
- Select between Send a message, Schedule an appointment, or Get a callback.
Due to the pandemic, we have limited staffing and reduced our available hours. To ensure that you'll be assisted on time, check out our support hours.
Let me know if you have an additional concern in your business. I'm here to help you out.
