OK, now I am really irritated. I spent 90 minutes on a chat. After asking pointless questions that I had already answer, the QB employee said "Thank you for waiting. As per checking here, your name is not listed on the account. You will need to have the primary contact reach us back for further assistance." 

I am the sole owner of my business. I am the only contact there is. This was a total BS excuse to simply cut me off after an hour and a half of doing nothing. 

This is the last straw. I am switching got Freshbooks.